Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag a concern about a non GamStop casino? This page explains how to reach the Non Gamstop Casinos team and what happens once your message lands with us.
How to Reach the Editorial Team
Email is the best way to contact us. Write to [email protected] and a member of the team will read your message personally — we do not rely on automated replies to close out enquiries. Where possible, tell us which page or casino your message relates to, since our coverage spans multiple non GamStop casino sites, sports betting content, bonus terms and payment guides. A quick note on the subject line saves time for both of us.
We aim to respond within two working days. During busier periods, particularly after we publish or update a page such as our best non GamStop casinos guide, replies can take slightly longer.
What We Can Help With
- Questions about our reviews — If a section on wagering requirements, withdrawal times, or a specific welcome offer such as those from Betmica, Kikibet or Betninja is unclear, ask and we will explain it in plain terms.
- Corrections and factual updates — Casino terms change often. Bonus percentages, minimum deposits and cashout limits are all subject to revision by the operators themselves, so if you have found something that no longer matches what a casino advertises, please tell us the date you checked and what you saw.
- Content suggestions — If there's a topic around Curaçao-licensed casinos, cryptocurrency payments, or game providers you'd like us to cover in more depth, we read every suggestion.
- Partnership and licensing enquiries — Operators or affiliates wanting to discuss inclusion on our site should introduce themselves and explain what they're proposing. We're transparent that this site can earn commission from some of the casinos it lists, but that never determines how a casino is ranked or reviewed.
- Safer gambling concerns — If you, or someone close to you, is worried about gambling behaviour, please say so in your message. We can point you towards independent support services, and we take these enquiries seriously rather than treating them as routine feedback.
Why We Ask for Detail
Non GamStop casinos operate outside the UK Gambling Commission's remit, typically holding licences from jurisdictions such as Curaçao. This means terms, ownership structures and dispute processes vary far more than they do among Gambling Commission-licensed sites. When you contact us about a specific issue — a delayed withdrawal, a disputed wagering requirement, or an unclear KYC request — the more detail you give us (which casino, what happened, and when), the more useful our response can be. We're not able to intervene directly in a dispute between a reader and a casino, but we can help you understand what the casino's terms actually say and where to escalate a complaint.
A Note on What This Site Does and Doesn't Do
Non Gamstop Casinos publishes independent research on non GamStop casinos, their bonuses, payment options and game libraries, for readers in Great Britain who have chosen to look beyond GamStop-registered sites. We do not process payments, hold customer funds, or act on behalf of any casino. If your enquiry concerns an active account, a pending withdrawal, or identity verification, that has to go through the casino's own customer support channel — we're happy to explain how a process like source-of-funds checks typically works, but we cannot access or amend anyone's account.
If you are a UK resident who has self-excluded through GAMSTOP and are reconsidering that decision, we would encourage you to speak to GamCare or a similar independent support service before acting. We're glad to signpost you in the right direction if you mention this in your message.
What Happens Next
- You send your message to [email protected], including the page or casino it relates to where relevant.
- A member of our editorial team reads it and, if needed, checks the current version of the page against our sources.
- We reply directly, usually within two working days, with an answer, a correction, or a pointer to further reading.
- If your message needs following up on our site — a correction or a date-stamped update — we'll make the change and note when it was reviewed.
We keep our content under regular review, and reader messages are one of the ways we catch when a casino's terms have shifted. Thank you for taking the time to write in — we read everything that comes through.